(C) Plymouth & Exeter District Mediation 2005

"I would like to thank you for your time and patience..." A Stonehouse family June 2005 "Mediation has done a lot of good" Keyam Resident May 2005 "It helped us to get talking again...thank you" Crownhill Family May 2005 "I appreciate your involvement and would recommend your service to others. I would use your service again if I needed to. Many thanks…" Stoke Resident December 2004 "...I feel the improvement in our situation was due to the joint input from Plymouth Mediation and the police…" Plympton Resident December 2004 "...Without this we don't know what we would have done. Its nice to know people can help to resolve problems. Thank you for all your help…" Pennycross Resident September 2004 "..We are now friends with our neighbour again…" Ham Resident July 2004 "...It gave a sense of trying to resolve things…" Ford Resident November 2004

Plymouth & Exeter District Mediation	"I would like to thank you for your time and patience..." A Stonehouse family June 2005 "Mediation has done a lot of good" Keyam Resident May 2005 "It helped us to get talking again...thank you" Crownhill Family May 2005 "I appreciate your involvement and would recommend your service to others. I would use your service again if I needed to. Many thanks…" Stoke Resident December 2004 "...I feel the improvement in our situation was due to the joint input from Plymouth Mediation and the police…" Plympton Resident December 2004 "...Without this we don't know what we would have done. Its nice to know people can help to resolve problems. Thank you for all your help…" Pennycross Resident September 2004 "..We are now friends with our neighbour again…" Ham Resident July 2004 "...It gave a sense of trying to resolve things…" Ford Resident November 2004


Community Mediation Why contact Plymouth & Exeter District Mediation? Plymouth & Exeter District Mediation has a team of fully trained Mediators ready to offer you assistance in resolving issues which may include, neighbour disputes boundary disputes antisocial behaviour noise complaints lifestyle issues racial harassment parking children family & relationship issues "We will not take sides or tell you what to do: our job is to work for the benefit of all parties to assist in reaching a satisfactory agreement." How does the process start? Sometimes people contact us themselves, or they are referred by the police, the council or another agency. Sometimes the other person in the dispute will have contacted us first. We will then arrange for an appointment to be made for our mediators to call, to listen to your story and to explain how mediation could help. Only if you agree to the mediation process will we continue and you can stop at any stage. What Happens Next? We visit each side separately and pass on information, feelings and points of view, but only when we have your permission to do so, for everything that is said during mediation is confidential. The only exception to this is where it involves the safety of children or risk to life. What happens if you agree to continue with the process of mediation? We might arrange a face to face mediation on neutral grounds (this will only be arranged by agreement of both parties) or continue mediation by seeing each side separately. The next stage involves looking to the future, to find ways of ending the dispute and working towards reaching an agreement. This does not mean becoming friends, but agreeing ways of behaving which will prevent future conflicts. 8 out of 10 mediations, where both sides are seen, end in a more positive outcome for both parties. Supported By:
(C) Plymouth & Exeter District Mediation 2005