Plymouth & Exeter District

Mediation
"I would like to thank you for your time and patience..." A Stonehouse family June 2005      "Mediation has done a lot of good" Keyam Resident May 2005    "It helped us to get talking again...thank you" Crownhill Family May 2005    "I appreciate your involvement and would recommend your service to others. I would use your service again if I needed to. Many thanks…" Stoke Resident December 2004 "...I feel the improvement in our situation was due to the joint input from Plymouth Mediation and the police…" Plympton Resident December 2004 "...Without this we don't know what we would have done. Its nice to know people can help to resolve problems. Thank you for all your help…" Pennycross Resident September 2004 "..We are now friends with our neighbour again…" Ham Resident July 2004 "...It gave a sense of trying to resolve things…" Ford Resident November 2004

 Workplace Mediation

Do you need a workplace mediator?

Mediation can be utilised if there has been a conflict between

  • Staff
  • Managers
  • Staff and their managers
  • Teams
  • Clients and customers

What happens?

A referral is made and if all the parties are in agreement then a qualified mediator would visit each member of the dispute separately.Following this a joint meeting would be held,ideally in a neutral environment, away from the everyday work place. During this meeting an agreement would be drawn up that is future focussed and fair to both sides.

Ideally the mediation process would take place through the course of one day. This enables a greater focus on the process and is easier to timetable into the working week.

The Benefits of Workplace Mediation

  • It prevents disputes and disagreements getting out of control and affecting a wider audience
  • It reduces stress and anxiety
  • It reduces the stress and worry that can lead to ill health and time off work
  • It gives control back to staff and places responsibility back to those involved in the conflict
  • The process enables a safe and structured environmet for everyone to put their point of view and to be heard and listened to
  • Ultimatley it creates a more peaceful and enjoyable working environment

Before Mediation

  • Full details are taken and received on the nature of the dispute
  • Parties are contacted to discuss how mediation works
  • Information is sent out to all parties
  • A neutral venue is arranged in preparation for the mediation
  • A schedule is drawn up detailing the mediation process

At Mediation

  • The parties are met with separately
  • A joint meeting is then held with the mediator
  • A final agreement is drawn up that the parties can take away with them

After Mediation

  • Support is available from Plymouth & Exeter District Mediaition
  • Cases are followed up after 4 weeks

(C) Plymouth & Exeter District Mediation 2005